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SpectraTech BPO Solutions
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Appointment and Inquiry Handling

A team that responds to enquiries quickly and keeps your diary accurate.

Enquiries that sit unanswered turn into lost business. We pick up incoming enquiries, qualify them against your criteria, book appointments into your calendar and confirm them before the day.

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What this service covers

Enquiry response

New enquiries answered and qualified against the criteria you set, then passed on with the detail your team needs.

Diary management

Appointments booked, rescheduled and confirmed directly in your calendar system.

Fewer missed appointments

Reminders and confirmation calls before the appointment date, handled as part of the same process.

Why choose us

Looking for a BPO partner in Sri Lanka?

Tell us what your business needs support with and we will come back with a practical proposal.

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  • Expertise that delivers

    Teams briefed on your business, working to processes we agree with you rather than improvising.

  • Ironclad security and compliance

    Access limited to the people doing the work, under the confidentiality terms we sign with you.

  • Scalable and smart solutions

    Start at the size the work needs today and grow the team as your volumes justify it.

  • Round-the-clock support

    Cover arranged around the hours your customers are awake, including 24/7 where it is needed.

Connect with us

Tell us what you need, and we will tell you how we would staff it

Whether you are looking to streamline operations, improve customer experience or scale with reliable outsourcing, our team is ready to help.

  • A straight answer about whether we can help.
  • A practical proposal, sized to the work in front of you.
  • No pressure, and no automated sales sequence.

Request a proposal

We reply on the next working day. No obligation, and nothing is shared outside SpectraTech.