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SpectraTech BPO Solutions
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Inbound Contact Centre

A voice team for enquiries, orders and everything customers would rather discuss than type.

Some conversations belong on the phone. Our inbound teams take enquiries, order and booking calls, and first-line support, working from the scripts and decision paths we agree with you.

Call handling is monitored, reviewed and adjusted as we learn what your customers actually ask for.

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Contact centre agent wearing a headset at a workstation

What this service covers

Trained voice advisors

Advisors briefed on your products, tone and escalation routes before they take a single call.

Cover that fits your hours

Shift patterns arranged around the hours your customers call, including round-the-clock cover where it is needed.

Call quality review

Calls are sampled and scored against an agreed framework, with feedback built into coaching.

Frequently asked questions

Why choose us

Looking for a BPO partner in Sri Lanka?

Tell us what your business needs support with and we will come back with a practical proposal.

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  • Expertise that delivers

    Teams briefed on your business, working to processes we agree with you rather than improvising.

  • Ironclad security and compliance

    Access limited to the people doing the work, under the confidentiality terms we sign with you.

  • Scalable and smart solutions

    Start at the size the work needs today and grow the team as your volumes justify it.

  • Round-the-clock support

    Cover arranged around the hours your customers are awake, including 24/7 where it is needed.

Connect with us

Tell us what you need, and we will tell you how we would staff it

Whether you are looking to streamline operations, improve customer experience or scale with reliable outsourcing, our team is ready to help.

  • A straight answer about whether we can help.
  • A practical proposal, sized to the work in front of you.
  • No pressure, and no automated sales sequence.

Request a proposal

We reply on the next working day. No obligation, and nothing is shared outside SpectraTech.