Back Office Support
Routine administration handled off your desk, to an agreed standard.
Back office work rarely gets attention until it slips. We take on the repeatable administrative tasks — order processing, record updates, document handling, reconciliations — and run them to a documented process with checks built in.
What this service covers
Order and request processing
Orders, requests and forms processed against your rules, with exceptions flagged rather than guessed at.
Record and system updates
Customer and transaction records kept current in the systems your team already works in.
Checked before it goes out
Work is verified against an agreed checklist, so errors are caught inside our team rather than by your customers.
Frequently asked questions
Each process has a documented standard and a sampling check. Anything outside the rules is escalated to your team rather than assumed.
Looking for a BPO partner in Sri Lanka?
Tell us what your business needs support with and we will come back with a practical proposal.
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Expertise that delivers
Teams briefed on your business, working to processes we agree with you rather than improvising.
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Ironclad security and compliance
Access limited to the people doing the work, under the confidentiality terms we sign with you.
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Scalable and smart solutions
Start at the size the work needs today and grow the team as your volumes justify it.
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Round-the-clock support
Cover arranged around the hours your customers are awake, including 24/7 where it is needed.
Tell us what you need, and we will tell you how we would staff it
Whether you are looking to streamline operations, improve customer experience or scale with reliable outsourcing, our team is ready to help.
- A straight answer about whether we can help.
- A practical proposal, sized to the work in front of you.
- No pressure, and no automated sales sequence.
- Call us +94 11 711 0727
- WhatsApp +94 74 190 9921
- Email us hr@spectratechbpo.com
- Open 11:00 AM – 8:00 PM
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Visit us
178, High Level Road,
Nugegoda,
Sri Lanka
Request a proposal
We reply on the next working day. No obligation, and nothing is shared outside SpectraTech.