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SpectraTech BPO Solutions
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Email and Live Chat Support

Email, live chat and social messaging handled by advisors who write like your brand.

Plenty of customers would rather type than call. Written support is its own discipline: it has to be fast, accurate and readable, and it leaves a record. Our non-voice teams work your inbox, chat widget and social messages to agreed response times and a tone of voice we set with you.

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What this service covers

Inbox and ticket handling

Tickets triaged, answered and closed in your helpdesk, with escalations routed by the rules you set.

Live chat cover

Chat staffed for the hours your site is busiest, with concurrency limits that keep replies quick.

A written tone of voice

An agreed style guide and answer library, reviewed as your products and policies change.

Frequently asked questions

Why choose us

Looking for a BPO partner in Sri Lanka?

Tell us what your business needs support with and we will come back with a practical proposal.

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  • Expertise that delivers

    Teams briefed on your business, working to processes we agree with you rather than improvising.

  • Ironclad security and compliance

    Access limited to the people doing the work, under the confidentiality terms we sign with you.

  • Scalable and smart solutions

    Start at the size the work needs today and grow the team as your volumes justify it.

  • Round-the-clock support

    Cover arranged around the hours your customers are awake, including 24/7 where it is needed.

Connect with us

Tell us what you need, and we will tell you how we would staff it

Whether you are looking to streamline operations, improve customer experience or scale with reliable outsourcing, our team is ready to help.

  • A straight answer about whether we can help.
  • A practical proposal, sized to the work in front of you.
  • No pressure, and no automated sales sequence.

Request a proposal

We reply on the next working day. No obligation, and nothing is shared outside SpectraTech.