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SpectraTech BPO Solutions
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Travel Support Services

Reservation, itinerary and traveller support handled by a dedicated team.

Travel work is detail-heavy and time-sensitive. We support reservations, itinerary changes, supplier follow-ups and traveller enquiries, working inside your booking systems and to your service rules.

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What this service covers

Reservation support

Bookings, amendments and cancellations processed in your systems to the timescales you set.

Traveller enquiries

Questions before and during travel answered by advisors who know your products and suppliers.

Supplier follow-up

Chasing confirmations and resolving discrepancies with suppliers, so your own team does not have to.

Why choose us

Looking for a BPO partner in Sri Lanka?

Tell us what your business needs support with and we will come back with a practical proposal.

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  • Expertise that delivers

    Teams briefed on your business, working to processes we agree with you rather than improvising.

  • Ironclad security and compliance

    Access limited to the people doing the work, under the confidentiality terms we sign with you.

  • Scalable and smart solutions

    Start at the size the work needs today and grow the team as your volumes justify it.

  • Round-the-clock support

    Cover arranged around the hours your customers are awake, including 24/7 where it is needed.

Connect with us

Tell us what you need, and we will tell you how we would staff it

Whether you are looking to streamline operations, improve customer experience or scale with reliable outsourcing, our team is ready to help.

  • A straight answer about whether we can help.
  • A practical proposal, sized to the work in front of you.
  • No pressure, and no automated sales sequence.

Request a proposal

We reply on the next working day. No obligation, and nothing is shared outside SpectraTech.